Frequently Ask Questions (FAQs)
Find quick answers to all your Family Wall Decor questions. From product details and customization to shipping and returns, our FAQs are designed to guide you through every step.
Canvas Wall Art FAQs
1. What sizes are available for canvas prints?
We offer canvas sizes ranging from 12 inches to 18 inches, designed to fit various spaces and meet your needs. For guidance on selecting the perfect size for your home, check out our size guide.
2. Can I customize the canvas with family photos and names?
Absolutely! At Family Wall Decor, we offer a wide range of customizable options, including adding your family photos and names to our canvas designs. You can easily personalize the canvas to create a meaningful piece of decor that reflects your family's unique story.
Just choose the design you like, upload your photos, add the names, and we’ll take care of the rest!
3. What material is used for the canvas?
Our canvas is made from high-quality cotton, which provides a smooth texture for vibrant, long-lasting color reproduction. The artwork is printed with fade-resistant inks to ensure your design remains bold for years.
Each canvas is stretched over a sturdy kiln-dried wooden frame, combining strength with lightweight durability. It arrives ready to hang with pre-installed hardware, making it easy to display in any room.
4. Can I hang the canvas without nails?
Yes, you can hang the canvas without nails! Here are a few alternatives:
- Adhesive Hooks or Strips: Use heavy-duty adhesive hooks or strips (e.g., Command strips) that won’t damage your wall.
- Velcro Strips: Attach Velcro strips to the back of the canvas and wall for easy removal and repositioning.
- Picture Hanging Tape: Use strong double-sided tape specifically designed for hanging lightweight frames or canvas. These options are perfect if you want to avoid drilling or using nails.
5. Is the canvas suitable for outdoor use?
Our canvas prints are designed for indoor use. If you need outdoor options, you can refer our cut metal sign.
6. Can I request a preview before printing?
Yes, you can request a digital proof during the checkout process. Please note this may add 1-3 business days to the production time.
7. What’s the best way to clean the canvas art?
The best way to clean your canvas art is to gently dust it with a soft, dry cloth or a feather duster. Avoid using any water, cleaning sprays, or abrasive materials, as these can damage the canvas and the print.
For tougher spots, you can lightly wipe the area with a damp (not wet) microfiber cloth, but always be sure to test a small, inconspicuous area first to ensure there’s no damage to the print.
Keeping your canvas away from direct sunlight and humidity will also help preserve its quality over time.
8. What size is recommended for small rooms?
For small rooms, we recommend choosing canvas art that’s between 12x16 inches and 18x24 inches. These sizes provide a nice focal point without overwhelming the space. You could also consider creating a gallery wall with several smaller pieces, such as 8x10 inches or 12x12 inches, to add variety and style without taking up too much room.
It's important to keep in mind the balance between the size of the artwork and the wall space available to maintain a harmonious look.
Consider measuring the wall space and leaving some room around the artwork for balance. If you're still unsure, check out our size guide to help you make the best choice!
9. How long does it take to produce custom canvas art?
Our production time is 3-5 business days, ensuring we dedicate attention to every detail of your order.
10. Do you offer bulk order discounts for canvas prints?
Yes, we offer discounts for bulk orders. Contact our support team via sales@familywalldecor.com for more information.
Wooden Key Holder FAQs
1. What are the dimensions of the wooden key holder?
Our key holder comes in three sizes: 12 inches, 14 inches, and 16 inches, making it the perfect fit for entryways or any space where you need to organize your keys. Each size is designed to suit different preferences and space requirements, allowing you to choose the best option for your home.
2. How many hooks does the key holder come with?
The key holder includes 5 sturdy metal hooks, offering plenty of space to keep your keys and small items organized and easily accessible.
3. Can I personalize the key holder with a name or message?
Yes, absolutely! You can personalize our key holders with a name, message, or even a special date. Simply choose your preferred design and add the text you’d like during the customization process.
This makes for a perfect, functional piece of decor that’s uniquely yours or a thoughtful gift for a loved one!
4. What type of wood is used for the key holder?
Our key holders are crafted from high-quality pine wood, known for its durability and natural beauty. Pine wood offers a smooth finish, making it perfect for both staining and painting, ensuring your personalized design stands out beautifully.
Additionally, pine wood is lightweight yet sturdy, making it ideal for everyday use while adding a touch of warmth and charm to your home decor.
5. How do I clean and maintain the wooden key holder?
To clean and maintain your wooden key holder, simply wipe the surface with a dry cloth to remove dust. Avoid using harsh chemicals or abrasive cleaners, as they can damage the finish. Keeping the key holder away from direct sunlight and high humidity will help preserve its natural beauty and durability for years to come.
6. Are custom sizes available for the wooden key holder?
No, custom sizes are not available for the wooden key holder. The key holder comes in standard sizes designed to fit most entryways and spaces.
Cut Metal Sign FAQs
1. What sizes are available for cut metal signs?
Our metal signs come in standard sizes ranging from 8 inches to 24 inches, designed to fit a variety of spaces. Custom sizes are not available.
2. Can I customize the metal sign with a name or message?
Yes, you can! Our metal signs can be fully customized with a name, message, or special phrase of your choice. Simply select your preferred design and enter the text you'd like to personalize. This makes the metal sign a perfect addition to your home or a thoughtful gift for someone special.
3. Is the metal sign weather-resistant for outdoor use?
Our metal signs are made from premium rust-resistant aluminum, which ensures durability and protection against weather conditions such as rain, sunlight, and wind. The aluminum is coated with a UV-resistant finish, providing extra protection against fading or corrosion when exposed to the elements.
This makes our signs perfect for outdoor use, as they are built to last and maintain their appearance in various weather conditions. For optimal longevity, we recommend placing them in a sheltered area or bringing them indoors during extreme weather.
4. Does the metal sign come with mounting hardware?
Yes, our cut metal signs come with all the necessary hardware for easy mounting. Each sign includes screws and anchors, so you can securely display it on your wall right out of the box. If you need additional mounting options or instructions, feel free to reach out to our customer support team, and we’ll be happy to assist!
5. Can I choose different finishes for the metal sign? No, we only offer the wooden key holder in a black finish.
6. Is the metal sign heavy?
Our metal signs are made from premium 14-gauge steel, which is both lightweight and durable. This ensures the sign is sturdy enough to last, while still being easy to mount without needing heavy-duty equipment. Its lightweight nature makes it convenient to hang indoors or outdoors, without compromising strength or longevity.
7. Do you offer custom shapes or designs for metal signs?
Yes, we do! At Family Wall Decor, we offer the option to customize the shape and design of your metal signs. Whether you have a specific shape in mind or want a unique design to match your style, we can work with you to create a personalized metal sign that suits your needs.
Simply reach out to us via email sales@familywalldecor.com with your ideas, and we’ll help bring your vision to life with custom shapes and designs tailored just for you.
Most Common Policies FAQs
1. What is your return policy?
Our return policy allows you to return items within 30 days of receiving them, as long as they are in their original condition. Customized or personalized items are typically not eligible for return unless there is a defect or error on our part.
If you wish to initiate a return, please contact our customer service team via email sales@familywalldecor.com for instructions. Shipping fees for returns are usually the customer's responsibility unless the product is defective or damaged upon arrival. Refunds are issued once the returned item is received and inspected.
2. How long does shipping take?
Shipping times can vary depending on your location and the shipping method selected at checkout. Typically, orders within the U.S. take 7-10 business days to arrive, while international orders can take anywhere from 10-15 business days.
We’ll provide you with a tracking number once your order ships, so you can monitor its progress. Please note that shipping times may vary slightly during holidays or busy seasons.
3. Do you offer international shipping? Yes, we ship worldwide. Shipping times and rates may vary depending on location. If you want to learn more view our shipping policies
4. How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. Simply click the link or enter the tracking number on the carrier's website (e.g., USPS, UPS) to see real-time updates on your order's status.
If you have any questions or issues tracking your order, feel free to reach out to our customer support team via email sales@familywalldecor.com for assistance!
5. Can I change my order after placing it?
We understand that changes might be needed, and we’re here to help! You can modify your order within 4 hours of placing it. Please contact our customer support team as soon as possible with your order details, and we’ll do our best to accommodate your request.
However, if your order has already been processed or shipped, we may not be able to make changes.
6. What should I do if my order arrives damaged?
If your order arrives damaged, we’re here to make it right! Please contact our customer support team within 7 days of receiving the item, and provide photos of the damaged product and packaging.
We’ll work with you to resolve the issue quickly, either by offering a replacement or a refund. Your satisfaction is our top priority, and we want to ensure you receive your order in perfect condition.
7. Can I request gift wrapping?
Yes, gift wrapping is available upon request during checkout.
8. What payment methods do you accept?
We accept a variety of secure payment methods to make your checkout process easy and convenient. These include:
- Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
- PayPal: A fast and secure way to pay using your PayPal account.
- Stripe: For secure credit card payments without the need for an additional account. All transactions are encrypted to ensure your personal and payment information remains safe.
9. Do you offer discounts for bulk orders?
Yes, we offer special pricing for bulk orders. Contact us via sales@familywalldecor.com for more details.
9. How can I contact customer support?
You can reach us via email at sales@familywalldecor.comor by phone at +1 (815) 576-6618.
10. Will I receive a full refund for my return?
Eligible returns will receive a full refund, minus any shipping fees. To qualify, the item must be returned in its original condition within 30 days of purchase. Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days.
If the return is due to a defect or error on our part, we will cover the return shipping costs as well. Please contact our customer support team if you need any assistance with the return process.
11. Do I have to pay for return shipping?
Yes, unless the return is due to a defect or error on our part, you are responsible for the return shipping costs. If your item arrives damaged or incorrect, we will cover the return shipping fees. For all other returns, the shipping cost will be deducted from your refund. Please contact our customer support team for further assistance with the return process.
12. How long does it take to process a return?
Once we receive your returned item, it typically takes 5-7 business days to process the return. After the return has been inspected and approved, your refund will be issued to your original payment method. You will receive a confirmation email once the refund has been processed.
Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account, depending on their processing times.
13. Can I exchange my item instead of returning it?
No, we do not offer exchanges. If you're unsatisfied with your item, you can return it within 30 days for a refund, provided it is in its original condition. You would then need to place a new order for the item you want instead.
14. What should I do if I receive the wrong item?
If you receive the wrong item, please contact our customer support team immediately. We will arrange for the correct item to be sent to you as quickly as possible and provide instructions for returning the incorrect item.
Rest assured, we will cover all shipping costs associated with correcting the order, and we’re here to ensure the issue is resolved swiftly and smoothly.
15. How will I be refunded?
Your refund will be issued to the original payment method used when you placed your order. Once your return is processed and approved, you’ll receive a confirmation email, and the refund will typically appear in your account within 5-7 business days.
Please note that depending on your bank or credit card provider, it may take a few additional days for the refund to be reflected in your account. If you paid via PayPal or Stripe, the refund will be returned to your PayPal account or credit card accordingly.
Still need help?
If you still need help or have any questions, our customer support team is here for you! Feel free to reach out to us via:
- Email: sales@familywalldecor.com
- Phone: (123) 456-7890 (Mon-Fri, 9 AM - 5 PM)
We’re always happy to assist you with any inquiries, and we’ll do our best to make sure your experience with Family Wall Decor is a great one!