Shipping & Handling

At Family Wall Decor, we prioritize fast and reliable delivery, ensuring your personalized products reach you safely. Here’s everything you need to know:

Order Processing Time

Orders are typically processed within 3 - 5 business days. If you have placed a custom order, processing time may extend slightly to ensure your item is made with precision.

Shipping Rate and Delivery Time

We deliver through Royal Mail, DHL, UPS, USPS, and Canada Post depending on your location.

Delivery Time = Processing Time + Transit Time

A "business day" is Monday through Friday and does not include weekends or public holidays.

Standard Shipping:

  • US: 7-10 business days
  • Worldwide: 10-15 business days
DESTINATION ESTIMATED SHIPPING TIME SHIPPING CARRIER
UK 10-15 business days Royal Mail
US 3-5 business days UPS, USPS
Canada 10-15 business days DHL
Europe 10-15 business days DHL
International Shipping 10-15 business days. DHL

Shipping rates are calculated at checkout.

Important Notes:

  • Estimated delivery times will be shown during checkout.
  • These timeframes apply to standard shipping methods.
  • While most orders are delivered within the estimated timeframes, delays may occur during peak seasons like Mother’s Day, Christmas, or Father’s Day. We’ll do our best to ensure your order is shipped as quickly as possible.
  • Once shipped, you’ll receive an email with a tracking number to follow your package’s journey.

SHIPPING COSTS

Shipping Cost is calculated at the checkout page and based on the value of your order before applying any coupon/promotion rule on site.

Order Value Shipping within CA, US, HK, European Countries Rest-of-world Shipping Cost
Below CA$29.49 CA$7.45 CA$12.42
CA$29.5 - CA$49.49 CA$9.94 CA$18.64
CA$49.5 - CA$99.99 CA$12.42 CA$24.86
Above CA$100 CA$14.91 CA$31.08

SHIPPING COUNTRY RESTRICTIONS

Due to international shipping restrictions, our products are not available for the following countries:

Afghanistan Northern Mariana Islands
Antigua and Barbuda Mauritania
Anguilla Mauritius
Angola Maldives
Antarctica Malawi
American Samoa Mozambique
Aland Islands Namibia
Azerbaijan Niger
Burkina Faso Norfolk Island
Bahrain Nigeria
Burundi Nauru
Benin Niue
Brunei Darussalam Oman
Bonaire, Sint Eustatius and Saba French Polynesia
Bouvet Island Papua New Guinea
Botswana Pakistan
Cocos (Keeling) Islands Pitcairn
Congo, the Democratic Republic of the Palestine, State of
Central African Republic Palau
Congo Qatar
Cote d'Ivoire Re'union
Cook Islands Rwanda
Cameroon Saudi Arabia
Cura§ao Solomon Islands
Christmas Island Seychelles
Djibouti Sudan
Western Sahara Svalbard and Jan Mayen
Eritrea Sierra Leone
Ethiopia San Marino
Fiji Somalia
Falkland Islands (Malvinas) Suriname
Micronesia, Federated States of South Sudan
Faroe Islands Sao Tome and Principe
Gabon Syrian Arab Republic
Ghana Swaziland
Greenland Turks and Caicos Islands
Gambia Chad
Heard Island and McDonald Islands French Southern Territories
Haiti Togo
Isle of Man Tajikistan
British Indian Ocean Territory Tokelau
Iraq Timor-Leste
Islamic Republic of Iran Turkmenistan
Jordan Tonga
Kenya Trinidad and Tobago
Kyrgyzstan Tuvalu
Kiribati Tanzania, United Republic of
Comoros Uganda
Democratic People's Republic of Korea Uzbekistan
Kuwait Bolivarian Republic of Venezuela
Cayman Islands Vanuatu
Kazakhstan Samoa
Lebanon Yemen
Sri Lanka Mayotte
Liberia Zambia

For more information or specific queries please contact our support team.

ORDER TRACKING

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received a confirmation email or tracking link, please check your inbox, including your SPAM/JUNK folder, as it may have been filtered there. Once you have the tracking number, you can monitor your order's status. If your order hasn’t arrived by the estimated date, contact us at sales@familywalldecor.com, and we’ll assist you right away

CUSTOMS RULES

Orders shipped outside the U.S. and U.K. may incur customs or duty fees, which are government charges, not from Family Wall Decor. We notify you of these fees both during checkout and in the confirmation email.

Choosing the gift wrap option does not exempt your order from these fees. For any concerns regarding customs charges, contact your local customs office, as these fees are non-refundable and not charged by us.

Please note:

International shipping times are not guaranteed. Customs clearance can significantly delay the delivery of international orders. Such delays are not reflected in our estimated shipping times and are beyond our control.

To ensure the most efficient handling of your international order, please make sure to include a local telephone number and email where you can be reached. Please check with your local customs authorities in advance to determine your country's specific import requirements.

How to ensure speedy delivery:

  • Provide complete and accurate payment details.
  • Make sure your delivery and billing addresses are filled out correctly

For more information or specific queries that you cannot find the answer in this page, please contact our support team at sales@familywalldecor.com