Shipping & Handling
At Family Wall Decor, we prioritize fast and reliable delivery, ensuring your personalized products reach you safely. Here’s everything you need to know:
Order Processing Time
Orders are typically processed within 3 - 5 business days. If you have placed a custom order, processing time may extend slightly to ensure your item is made with precision.
Shipping Rate and Delivery Time
We deliver through Royal Mail, DHL, UPS, USPS, and Canada Post depending on your location.
Delivery Time = Processing Time + Transit Time
A "business day" is Monday through Friday and does not include weekends or public holidays.
Standard Shipping:
- US: 7-10 business days
- Worldwide: 10-15 business days
| DESTINATION | ESTIMATED SHIPPING TIME | SHIPPING CARRIER |
|---|---|---|
| UK | 10-15 business days | Royal Mail |
| US | 3-5 business days | UPS, USPS |
| Canada | 10-15 business days | DHL |
| Europe | 10-15 business days | DHL |
| International Shipping | 10-15 business days. | DHL |
Shipping rates are calculated at checkout.
Important Notes:
- Estimated delivery times will be shown during checkout.
- These timeframes apply to standard shipping methods.
- While most orders are delivered within the estimated timeframes, delays may occur during peak seasons like Mother’s Day, Christmas, or Father’s Day. We’ll do our best to ensure your order is shipped as quickly as possible.
- Once shipped, you’ll receive an email with a tracking number to follow your package’s journey.
SHIPPING COSTS
Shipping Cost is calculated at the checkout page and based on the value of your order before applying any coupon/promotion rule on site.
| Order Value | Shipping within CA, US, HK, European Countries | Rest-of-world Shipping Cost |
|---|---|---|
| Below CA$29.49 | CA$7.45 | CA$12.42 |
| CA$29.5 - CA$49.49 | CA$9.94 | CA$18.64 |
| CA$49.5 - CA$99.99 | CA$12.42 | CA$24.86 |
| Above CA$100 | CA$14.91 | CA$31.08 |
SHIPPING COUNTRY RESTRICTIONS
Due to international shipping restrictions, our products are not available for the following countries:
| Afghanistan | Northern Mariana Islands |
|---|---|
| Antigua and Barbuda | Mauritania |
| Anguilla | Mauritius |
| Angola | Maldives |
| Antarctica | Malawi |
| American Samoa | Mozambique |
| Aland Islands | Namibia |
| Azerbaijan | Niger |
| Burkina Faso | Norfolk Island |
| Bahrain | Nigeria |
| Burundi | Nauru |
| Benin | Niue |
| Brunei Darussalam | Oman |
| Bonaire, Sint Eustatius and Saba | French Polynesia |
| Bouvet Island | Papua New Guinea |
| Botswana | Pakistan |
| Cocos (Keeling) Islands | Pitcairn |
| Congo, the Democratic Republic of the | Palestine, State of |
| Central African Republic | Palau |
| Congo | Qatar |
| Cote d'Ivoire | Re'union |
| Cook Islands | Rwanda |
| Cameroon | Saudi Arabia |
| Cura§ao | Solomon Islands |
| Christmas Island | Seychelles |
| Djibouti | Sudan |
| Western Sahara | Svalbard and Jan Mayen |
| Eritrea | Sierra Leone |
| Ethiopia | San Marino |
| Fiji | Somalia |
| Falkland Islands (Malvinas) | Suriname |
| Micronesia, Federated States of | South Sudan |
| Faroe Islands | Sao Tome and Principe |
| Gabon | Syrian Arab Republic |
| Ghana | Swaziland |
| Greenland | Turks and Caicos Islands |
| Gambia | Chad |
| Heard Island and McDonald Islands | French Southern Territories |
| Haiti | Togo |
| Isle of Man | Tajikistan |
| British Indian Ocean Territory | Tokelau |
| Iraq | Timor-Leste |
| Islamic Republic of Iran | Turkmenistan |
| Jordan | Tonga |
| Kenya | Trinidad and Tobago |
| Kyrgyzstan | Tuvalu |
| Kiribati | Tanzania, United Republic of |
| Comoros | Uganda |
| Democratic People's Republic of Korea | Uzbekistan |
| Kuwait | Bolivarian Republic of Venezuela |
| Cayman Islands | Vanuatu |
| Kazakhstan | Samoa |
| Lebanon | Yemen |
| Sri Lanka | Mayotte |
| Liberia | Zambia |
For more information or specific queries please contact our support team.
ORDER TRACKING
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received a confirmation email or tracking link, please check your inbox, including your SPAM/JUNK folder, as it may have been filtered there. Once you have the tracking number, you can monitor your order's status. If your order hasn’t arrived by the estimated date, contact us at sales@familywalldecor.com, and we’ll assist you right away
CUSTOMS RULES
Orders shipped outside the U.S. and U.K. may incur customs or duty fees, which are government charges, not from Family Wall Decor. We notify you of these fees both during checkout and in the confirmation email.
Choosing the gift wrap option does not exempt your order from these fees. For any concerns regarding customs charges, contact your local customs office, as these fees are non-refundable and not charged by us.
Please note:
International shipping times are not guaranteed. Customs clearance can significantly delay the delivery of international orders. Such delays are not reflected in our estimated shipping times and are beyond our control.
To ensure the most efficient handling of your international order, please make sure to include a local telephone number and email where you can be reached. Please check with your local customs authorities in advance to determine your country's specific import requirements.
How to ensure speedy delivery:
- Provide complete and accurate payment details.
- Make sure your delivery and billing addresses are filled out correctly
For more information or specific queries that you cannot find the answer in this page, please contact our support team at sales@familywalldecor.com